Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping takes 5–7 business days. Express shipping (2–3 business days) is available at checkout. International orders may take 10–20 business days depending on the destination.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $35. Orders below $35 have a flat shipping fee of $3.99.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real time.

Can I change or cancel my order?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@mystore.com if you need to make changes.

Products

Are your products compatible with my phone?

Each product listing includes a full compatibility list. If you're unsure, feel free to contact us and we'll help you find the right fit.

Do your cases support wireless charging?

Yes, all our phone cases are designed to be wireless charging compatible. Simply place your phone on any Qi-certified wireless charger.

What is the warranty on your products?

All products come with a 12-month manufacturer warranty against defects. If you experience any issues, contact us and we'll make it right.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused, undamaged items in original packaging. Please visit our Return & Refund Policy page for full details.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Yes. Our store uses SSL encryption and is powered by Shopify's secure checkout — your payment information is always protected.