Return & Refund Policy

Last updated: July 31, 2026

Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of the delivery date, provided the item meets the following conditions:

• Item is unused and in its original condition
• Item is in the original packaging with all accessories included
• Item is not damaged due to misuse or accident

Non-Returnable Items

• Items marked as "Final Sale"
• Opened screen protectors or tempered glass (for hygiene reasons)
• Gift cards

How to Initiate a Return

1. Email us at support@mystore.com with your order number and reason for return.
2. Our team will respond within 24 hours with return instructions and a return shipping label (for eligible returns).
3. Pack the item securely and ship it back using the provided label.
4. Once received and inspected, we will process your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3–5 business days to your original payment method.

Exchanges

We offer free exchanges for defective or incorrect items. If you received the wrong product or a damaged item, contact us immediately and we'll send a replacement at no extra cost.

Return Shipping Costs

• Defective or wrong items: We cover return shipping costs.
• Change of mind returns: Customer is responsible for return shipping costs.

Contact Us

For any return or refund questions, please contact us at support@mystore.com.